The needs of prospective residents are assessed carefully prior to arrival to make sure that the home can meet their care needs. The assessment will be carried out by our matron or a senior member of our nursing staff. This is also a valuable opportunity for residents and their families to meet with us to discuss any questions and concerns.
If the assessment demonstrates that our home can meet the prospective resident's care needs and the resident is interested in our home, arrangements can be made for admission to take place.
Residents and their families are encouraged to view the home prior to admission. It is another opportunity to meet the matron and also the care staff.
It is helpful to us for the resident's agreed arrival time to be confirmed on the day of admission.
On admission day residents are asked to bring:
- Name, address and telephone number of next of kin.
- Name, address and telephone number of person to contact in an emergency.
- Name, address and telephone number of person who will be dealing with the resident's financial matters.
- Copies of advance directives, for example, living wills.
- Clothing permanently labelled with both the first and last name.
- List of all valuables and properties brought into the home.
- Name and address of resident's doctor.
- Completed background information details form which you will have been given prior to admission.
Our own in-house laundry is a complimentary service which provides clean, fresh, personal clothing every day.
Residents' families are welcome to assist with personal laundry if they wish to do so.
The home does not provide any specialist laundry services such as dry cleaning.
A well-stocked library is provided at the home. Arrangements can be made for residents to request books of their choice or for them to visit the local library.
Arrangement for payment should be between the resident and the newspaper shop. The home will be pleased to assist on request.
Our local churches and religious organisations provide services every week and visits by the local Ministers of all denominations can be arranged.
Residents may, at their own cost, have an alternative telephone in their rooms provided it is compatible with the Home's own system. Such requests must be agreed with the manager beforehand.
There is no charge for having a telephone in the rooms but outgoing calls are charged based on use. Please see the schedule of current charges.
It is the resident's responsibility to provide items such as soap, talcum powder, shampoo, toothpaste etc. Families and friends visiting are asked to check that the resident has a sufficient supply of these items.
Residents may use the services of the home's hairdresser, chiropodist and optician or arrange one of their choice. Arrangements for payment should be between the resident and the relevant service provider.
There are no specific visiting times. However, we would prefer if visitors would avoid meal-times which are 12 noon to 2 pm and 5 pm to 6.30 pm.
Smoking is not permitted inside the home. Residents and their visitors may smoke outside in designated areas.
It is the policy of the home that staff are not permitted to accept gifts of any kind from residents. If residents or their families wish to make a small gift to the home as an appreciation of service, please discuss it with the manager.
In the interest of privacy and safety, the use of mobile phones is not permitted inside the home.
In the interest of safety, we strongly advise that valuables are not left where they may be seen by people passing or entering the bedroom of the resident. We advise that valuables are kept in the bedside locked cabinet and the key also stored safely. Alternatively the manager will store them in the safe on the resident's behalf. A receipt of safe keeping will be given.
Residents may enhance their bedrooms with their own furniture, pictures and ornaments providing the manager agrees that they would not affect the safety of the bedroom environment.
Any fixings on the walls, such as picture hooks, must only be carried out by the home's handyman.
For health and safety reasons, the manager's prior approval is required before electrical equipment is brought into the home. All such equipment must have a current electrical safety test certificate. Agreement to meet the cost of annual tests would also be required.
The home cannot accept responsibility for any loss or damage to resident's property unless this results from negligence by a member of staff.
Whilst the home's insurance provides some cover in respect of residents' belongings, it is advisable that residents maintain their insurance for items of significant value.
All residents are admitted on the basis of the home's standard terms and conditions. A copy of which will be provided either prior to or soon after admission. Copies are also available on request. In the case of publicly funded residents additional terms would usually apply.
When residents need to attend hospital appointments their families are requested to accompany them. Where this is not practicable, the home will assist with arrangements for a member of staff to do so, which will incur a fee based on our schedule of rates.
The home does not provide a hospital transport service.
The home recognises that residents' relatives and friends may have skills which could be deployed for the benefit of most residents. They may be able to play the piano, talk about a hobby, demonstrate a craft or hold a reminiscence group. The home's manager would be pleased to hear from anyone who would like to volunteer their services.
Of course, EACH hopes that there will be no cause for complaint about the home. However, as we are always ready to make improvements in the interests of residents, we do have a complaint procedure in place. This is available on request from the home. It explains the residents' right to complain and the procedure for doing so.