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Settling In Our Care Home

Personal Furniture

To help the settling in process, residents may like to enhance their bedrooms with their own furniture, pictures and ornaments. We must stipulate, however, that this would be subject to the agreement of the manager. One of our top priorities is to ensure that all areas of the home are safe. This, of course, includes the individual private rooms. This is why we would need to check that any items brought into the homes would not affect the safety of the bedroom environment.

For health and safety reasons, the manager's prior approval is also required before electrical equipment is brought into the home. All such equipment must have a current electrical safety test certificate. Agreement to meet the cost of annual tests would also be required.

Any fixings on the walls, such as picture hooks, must only be carried out by the home's handyman.

The home cannot accept responsibility for any loss or damage to resident's property unless this results from negligence by a member of staff.

Personal Toiletries

It is the resident's responsibility to provide items such as soap, talcum powder, shampoo, toothpaste etc. Families and friends visiting are asked to check that the resident has a sufficient supply of these items.


Whilst the home's insurance provides some cover in respect of residents' belongings, it is advisable that residents maintain their insurance for items of significant value.


In the interest of safety, we strongly advise that valuables are not left where they may be seen by people passing or entering the bedroom of the resident. We advise that valuables are kept in the bedside locked cabinet and the key also stored safely. Alternatively, the manager will store valuables in the safe on the resident's behalf. A receipt of safe-keeping will be given.


It is the policy of the home that staff are not permitted to accept gifts of any kind from residents. If residents or their families wish to make a small gift to the home as an appreciation of service, please discuss this with the manager.

Hospital Appointments

When residents need to attend hospital appointments their families are requested to accompany them. Where this is not practicable, the home will assist with arrangements for a member of staff to do so. This will incur a fee based on our schedule of rates.

The home does not provide a hospital transport service.


There are no specific visiting times.

Mobile Phones

In the interest of privacy and safety, the use of mobile phones is not permitted inside the home.


Smoking is not permitted inside the home. Residents and their visitors may smoke outside in designated areas.


The home recognises that residents' relatives and friends may have skills which could be deployed for the benefit of most residents. They may be able to play the piano, talk about a hobby, demonstrate a craft or hold a reminiscence group. The home's manager would be pleased to hear from anyone who would like to volunteer their services.

Find the Right Care Home

We hope that our website provides the information you need to help you in your decision making. We have tried to make our website as comprehensive as possible so that you can gain an initial impression of our homes and ethos.

Please call us or send an email from the contact us page if you would like to find out more and/or wish to come and view our homes.

01953 600900 - Sutherlands
01692 500100 - Halvergate House

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